Support

Last updated November 13, 2026

Write to support@aloza.app. We answer within 2 business days. Please write from the email you used at checkout.

Cancel a plan

Open My account, press "Plan and billing" and cancel there. The plan stays active until the end of the paid period and is not charged again.

Refunds

A try-on that fails or is blocked by our safety check is returned automatically. For other cases see the Refund Policy.

I paid but see no try-ons

Open My account in the same browser you paid in. If you signed in with Google, sign in again. Still nothing after a few minutes? Write to us with the email from your receipt.

Delete my photos and data

Open My account and use "Delete my photos and data". This removes your photos, looks and account data permanently.

A result looks wrong

Use a clear, well-lit photo where one person is fully visible, and a product photo that shows the whole item. If the result is still wrong, send us both photos and we will look into it.